Exchanges & Returns

Returns Policy

If you receive a product, which is damaged, defective and non-defective then we will be happy to provide replacement or refund. Goods should be inspected immediately for damage, in front of the courier (if possible) and if found to be damaged reported to us within 24 hours quoting the order number. 

In order to allow us to handle the return process in the quickest and best manner possible, please fill out as much information as possible on the return form, which can be found here.

Customers have the right to cancel and return their order within 31 days, only if the product is damaged during transport or defective.

 

Prior to return, please assure that the package or the product is not damaged. In case your shipment is delivered damaged, please contact us as soon as possible at art@pulvisurns.com so we can resolve this issue.

 All return costs are due from the cusotmer.

How can I return an order?

In cooperation with UPS , we offer our customers an online return service. You can generate and print a shipping label for your return or we can do that for you. Please stick or glue the printed label on the return parcel. Contact us for return Label.

Returns address:

Please return the item in it's original packaging to the following address:

PULVIS OOD

Zlaten Rog 16 B

Post Code 1168

Sofia, Bulgaria,

+359 88 345 9880

It is very important that you mark the item as a low value item (returned) when you return it to avoid any import taxes and customs issues.

The product should be packaged the way it was received to avoid damage on return.

Once we receive the item, we'll review it and refund or send a new item if you want exchange.

UPS is the preferred courier company for return, as we usually ship with them. We cannot provide a return label from another country.

Return time frame is 30 days

Refund Policy

The purchase amount of products returned according to our Returns Policy will be refunded to the payment source (i.e. credit card / paypal) used to place the order in 14 business days. Your refund will be for the actual purchase price of the item. For example, if you return an item purchased as part of a sale or promotion, you will receive a refund for the actual amount paid, not the total retail price of the item.Damaged or missing parts of the product would result in non-refund.